1. Overview
At MyTravelBuddy, we understand that travel plans can sometimes change. This Cancellation & Refund Policy explains the refund applicable when a traveller cancels an eligible trip booking.
By making a booking through MyTravelBuddy, you acknowledge and agree to the cancellation and refund conditions described below.
2. Official Trip Cancellation
For MyTravelBuddy Official Trips, the refund amount depends on how many days remain before the scheduled trip start date.
| Cancellation Timing | Refund |
|---|---|
| 11 or more days before the trip | 90% Refund |
| 7–10 days before the trip | 50% Refund |
| 3–6 days before the trip | 30% Refund |
| Less than 3 days before the trip | No Refund |
| After the trip has started | No Refund |
3. Refund Example
For example, if the total eligible booking amount is ₹5,555:
11+ days before trip
90% refund = ₹4,999.50
7–10 days before trip
50% refund = ₹2,777.50
3–6 days before trip
30% refund = ₹1,666.50
Less than 3 days before trip
Refund = ₹0
4. Cancellation by MyTravelBuddy
In certain circumstances, MyTravelBuddy may need to cancel or postpone a trip due to operational reasons, safety concerns, insufficient participation, weather, government restrictions, or other circumstances.
If MyTravelBuddy cancels an Official Trip, eligible customers will be informed about the available options, which may include rescheduling or a refund, depending on the circumstances.
5. Unavoidable Circumstances
Events outside the reasonable control of MyTravelBuddy may affect a trip or booking. These may include:
- Natural disasters
- Extreme weather conditions
- Government restrictions or orders
- Road closures
- Strikes or transportation disruptions
- Public emergencies
- Other circumstances beyond reasonable control
In such circumstances, MyTravelBuddy may offer rescheduling, alternative arrangements, or other available options depending on the situation.
6. Refund Processing
Once a refund has been approved, it will normally be initiated through the original payment method used for the booking.
The time required for the refunded amount to appear in the customer's bank account, card, or payment account may depend on the payment gateway, bank, card issuer, or other payment provider.
7. Failed or Unsuccessful Payments
If a payment fails but the amount is deducted from the customer's bank account, the amount is generally subject to the payment gateway's settlement and reversal process.
Customers should contact MyTravelBuddy Support if the deducted amount is not reversed within the applicable payment provider's expected timeframe.
8. Duplicate Payments
If the same booking is accidentally paid for more than once, the duplicate transaction should be reported to MyTravelBuddy Support.
After verification, an eligible duplicate payment may be refunded to the original payment method.
9. Taxi Booking Cancellation
Taxi bookings may be subject to separate cancellation terms depending on the service provider, driver, booking status, and applicable arrangements.
The cancellation and refund conditions applicable to a taxi booking may be displayed or communicated during the booking process.
10. How to Request a Refund
To request a cancellation or refund, please contact MyTravelBuddy through the available support channels and provide the relevant booking details.
Please include:
- Booking or Trip ID
- Name used for the booking
- Registered email address
- Reason for cancellation
- Any relevant payment information
Our support team may verify the booking and payment details before processing an eligible refund.
11. Policy Updates
MyTravelBuddy may update this Cancellation & Refund Policy from time to time to reflect changes in our services, booking process, payment systems, or applicable requirements.
The latest version published on this page will apply to bookings made after the updated policy becomes effective.